All items should be packed to assure no damage is incurred during shipping.Products Purchased from Retailers in These Countries can be Serviced: Horizon is not responsible for items lost or damaged in shipping. Horizon will not repair any products purchased outside of these areas and will return the item to the sender at the sender’s expense. For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Please see below for a complete list of these countries. Products Purchased from Retailers: Horizon provides service for proprietary and exclusive-brand products purchased from authorized Horizon dealers and to countries, Horizon offers international shipping, provided the product is compliant in the country where you live and use the product.

Products Purchased in the European Union or Horizon Hobby – China: Refer to your product manual for service contact information. For products coming in from outside of the US that are cleared for service, the Customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of the product. If you live outside of the United States, please contact our product support staff before sending in any product for repair to ensure we are able to repair and send your product back to you. Products Purchased from : Horizon provides service for proprietary and exclusive-brand products purchased from this website by consumers in the United States. Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida, Duratrax, Dynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, RealFlight, Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Trinity Racing, Tower, Top Flite, FMS*, Predator*, RocHobby*, OS Engines*, DLE*, Vaterra, and Zenoah*. USPS Informed Delivery: Horizon Hobby, LLC Service Terms & Conditions (Subject to Change Without Notice) To sign up for notifications of package delivery, sign up for services from our Shipping partners: We are not responsible for damage or theft occurring once the package has been delivered. Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice.

*Turnaround time is initiated when the product is checked in by Horizon Hobby. Other Product Service (Non-Engine, Non-Radio)

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